Who We Want:
Are you passionate about building connections, fostering engagement, and empowering individuals to create meaningful change in their lives? As a Course & Community Success Manager you get to lead with empathy, drive inclusivity, and inspire action.
What You Will Do:
- Act as our members primary point of contact, building trust, transparency, and forming genuine connections
- Establish clear member retention goals and build processes and milestones to accomplish them
- Assist members with onboarding, navigating the community, and getting the most return out of our programs, experiences, and software
- Promote the value of our memberships through thoughtful member touch points, from events to feedback sessions and more
- When applicable, upsell memberships, partnerships, and products within our ecosystem
- Assist in creating member-facing onboarding materials, training courses, detailed resources, and communication plans
- Review member feedback, complaints and concerns, and implement new initiatives, seeking to improve the member experience
- Manage the email communications to students before and during the course
- Run the operations behind each of the live sessions (manage the Zoom, host discussion groups)
- Engage with the course community through the Skool platform
- Upload course content, recorded videos, and resources for easy student access
Contact Amy Frost on LinkedIn or at amy@agexa.com
